Heat pumps from certified installers

Modern heat pumps are designed to run quietly - many are similar to a fridge or a quiet conversation when running. We'll choose a sensible spot for the outdoor unit, away from bedrooms and neighbours where possible.

Yes. Air source heat pumps are designed to keep extracting heat from the air well below freezing. A correctly sized system, designed from a proper heat loss calculation, will keep your home warm through winter.

Yes - underfloor heating is an ideal partner because it runs at lower temperatures, which helps a heat pump work efficiently. See our underfloor heating page.

Sometimes. Heat pumps run at lower temperatures than boilers, so some rooms may need larger radiators to stay warm. Our survey calculates the heat each room needs and tells you exactly what, if anything, should change.

In England, many domestic air source heat pumps are permitted development, provided certain conditions are met - for example on siting and noise. Listed buildings and conservation areas can have extra rules. We'll check this during your survey.

Across the UK, a typical air source heat pump installation costs somewhere between £10,000 and £18,000 before the grant, with most landing around £13,000. The Boiler Upgrade Scheme grant comes straight off that figure: £7,500 for most homes, or £9,000 if you currently heat with oil or LPG and have no mains gas connection. That puts the amount most homeowners actually pay somewhere between £4,000 and £8,500. What moves the figure is the size of your home, whether any radiators or pipework need changing, and where the outdoor unit can go. We give you a fixed price after the survey, with the grant already applied.

A heat pump typically produces around three units of heat for every unit of electricity it uses, and a well designed system does better than that. Against mains gas, running costs usually come out similar or slightly lower, and the gap widens if you move to one of the electricity tariffs aimed at heat pump owners. Against oil or LPG, the saving is clearer. How well your home holds heat and how carefully the system is set up matter more than the badge on the unit, which is why we size everything from a room-by-room heat loss calculation rather than a rule of thumb.

Most installations take two to four days on site, after a heat loss survey that takes a few hours on an earlier visit. That covers siting the outdoor unit, fitting the cylinder and controls, any pipework or radiator changes, and commissioning the system. You will be without heating and hot water for part of that, and we will tell you exactly when, so you can plan around it.

Yes, a valid EPC is needed for the property. What you do not need is insulation work done first. The old rule requiring an EPC with no outstanding loft or cavity wall insulation recommendations was dropped in May 2024, though plenty of websites still say otherwise. Insulation will still make your heat pump cheaper to run, so it is worth doing on its own merits, but it is no longer a condition of the grant. We check your EPC as part of the survey.

Usually not. A heat pump runs at a lower temperature than a boiler, so it needs a cylinder with a larger coil and more stored volume to heat water efficiently. As a rough guide, a three bedroom house usually needs around 200 litres. If you currently have a combi boiler and no cylinder at all, you will need both the cylinder and somewhere to put it, which is the thing that most often surprises homeowners. We identify the space at survey stage, before you commit to anything.

You do not apply yourself. Only MCS certified installers can submit a Boiler Upgrade Scheme application, so we handle the paperwork, claim the grant and take it off your invoice. Vouchers are time limited, typically three months for an air source heat pump, which sits comfortably inside our normal lead times. One grant is available per property.

Yes, once a year, the same as a boiler. There is no combustion, so no flue and no gas safety check, but an annual service keeps the system running efficiently and, importantly, keeps the manufacturer warranty valid. Most manufacturers can and do ask for proof of servicing if you make a claim. A well maintained heat pump should last around twenty years, comfortably longer than a gas boiler.